Location:
West Des Moines, IA
Job Summary:
As part of the advanced technical team at Ramco Innovations, the application Engineer provides pre and post-sales support to internal and external customers on the application, integration and use of Ramco products, including: pre-sales presentation of products, technologies and solutions, application concepts, product selection, application design, support integration of Ramco products into existing systems, communications support, sizing installation support, training, programming, design concepts, proof of concept, debugging and troubleshooting.
Company Vision:
Ramco will be a place where passionate employees collaborate and commit to providing our clients with excellent automation solutions. We will be a consultant and partner to our clients by putting them first, bringing value to their organization, and customizing our service to their needs. We will deliver value-based solutions by utilizing premier products and the knowledge and expertise of our employees. We will stay on the cutting-edge of technology and educate our clients. We will define excellence as an automation solutions provider.
Essential Job Requirements:
- Provide pre-sales and post-sales technical support on assigned product lines.
- Assist sales associates with preparation of accurate bills of materials and quotations for products, systems, and technical services.
- Assist with the demo process (build, dispatch, maintain) for use by other technical support staff, outside sales, and customers.
- Establish and maintain positive working relationships with key customers and suppliers.
- Develop and conduct product training/information sessions.
- Follow-up on emails daily.
- Will attend vendor training to maintain a high level of product and vendor knowledge.
- Recommend alternate products based on cost, availability, or specifications.
- Additionally, the AE supports enhanced services through advanced solutions, plc programming, motion and motor control, and value added engineering to drive customer success and business growth.
- Travel to customer sites.
- Perform all other duties as assigned.
Qualifications/Requirements:
The ideal candidate will be an experienced self-starter capable of identifying, sizing, selecting, and quoting single and multi-axis motion control solutions involving all motion technologies on our line card (mechanical positioners and components, robotics, gearboxes, servos, steppers, motion/machine controls, AC & DC drives and motors, feedback devices and value add services). Experience with automation products (sensors, PLC’s, HMI’s) is also highly desirable. Bachelor’s degree (BSME or BSEE preferred) in a technical discipline preferred with a minimum of 1-3 years industry related experience or equivalent combination of education and experience. Must possess a valid state motor vehicle operator’s license and maintain an approved motor vehicle record (MVR)
*must be eligible
Equal Opportunity Employer
It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex.
In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.
Immigration Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment Visa at this time unless explicitly annotated within the individual job posting.
